Help

The game force closes on my Android device when I try to start it

Answer: Try updating to the latest system software. Go to Settings/About and run a system update.

The game is very choppy on my Samsung Galaxy SIII

Answer: Turn off “Auto haptic” in the bottom section of System Settings / Sound. Also make sure the phone is not in power save mode.

I have purchased the game on Google Play, but it didn't download to my device yet. What should I do?

Answer: There is sometimes a delay before the game gets fully downloaded. We unfortunately cannot control this, since it it is all handled automatically by Google. If there is an error while downloading the game, your purchase will be refunded automatically. You can try again after a while. You will never be charged twice on Google Play for the same app. If you have further questions about payment and delivery, please contact Google directly.

My bank statement says I have purchased Granny Smith multiple times. What should I do?

Answer: If you have purchased Granny Smith several times, all but one will be automatically refunded by Google, but there can be a short delay before the refund occurs.

Do you offer any alternative means of payment?

Answer: No unfortunately Granny Smith can only be purchased directly on Android stores or iTunes.

The price on my bank statement doesn't match the price on Google Play. Why?

Answer: Within the European Union, there is a 25% Value Added Tax (VAT) added to the price on Google Play. If there is anything extra added it could be your bank charging an extra fee for foreign transactions. Please also note that the price on your receipt or bank statement might be in a foreign currency.